Frequently Asked Questions
Everything you need to know about shopping with SRK Innovation.
What kind of warranty comes with SRK Innovation products?
All our electronic products come with a standard 1-year manufacturer warranty that covers technical defects and hardware malfunctions under normal usage conditions.
How long does shipping take for my order?
We typically process orders within 24-48 hours. Standard shipping usually takes 3 to 7 business days depending on your location, and tracking details are provided via email once dispatched.
What is your return policy for electronics?
We offer a 15-day return policy for unused items in their original packaging. Please ensure the security seal is intact to be eligible for a full refund or exchange.
Do you offer technical support for device setup?
Yes, our dedicated support team is available via email and live chat to assist you with the initial configuration and troubleshooting of any device purchased from our store.
Are your products genuine and certified?
Absolutely. SRK Innovation only stocks 100% authentic products sourced directly from authorized distributors, ensuring all items meet international safety and quality certifications.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and secure digital wallets. For high-value electronics, we also offer EMI options through select banking partners.